Store Policies
At Desde Mi Huerto we work hard to provide you with the best quality products and services. We ship all the products on the website www.desdemihuerto.com to Puerto Rico and the United States, with the exception of these that cannot be shipped to the USA:
♦ Sweet Potato Seeds
♦ Compost Bags
Our seeds
They are mostly produced on our farm in Isabela, Puerto Rico. This farm is Certified USDA Organic every year by the Eco-Lógica Certifier of Costa Rica. Guaranteeing our principles of cultivating the soil, maintaining the health, the ecology of the ecosystem.
We carry out germination tests on our seeds every month to ensure their viability and their high percentage of germination when they go on sale.
The germination of the seed will depend on its freshness, which can be affected by exposure to a certain amount of humidity or heat, for which it must be handled with care when acquiring it by storing it in a dark, dry and cool place.
If at any time you believe that the best product or service was not provided, do not hesitate to let us know and express it to us so that we can resolve it by replacing the product or returning the money.
Privacy Policies
At Desde Mi Huerto, Inc. we respect the privacy and security of our customers and the importance of the information they entrust to us.
Our website is provided as a service to our customers in the United States and Puerto Rico.
We have summarized below our basic information policies and practices for this website, www.desdemihuerto.com, which is owned and operated by Desde Mi Huerto, Inc.
It is our intent to ensure that this Privacy and Security Policy is complete and up-to-date with privacy and security best practices. If at any time you have questions or concerns about your privacy or security with our company, call us at 787.202.0392 or write to Desdemihuerto@gmail.com
What information do we collect and how do we use it?
We collect information about you in several different ways on this site, with the goal of improving your customer experience with us:
Personal information. We collect personal information on the DMH website when you make a purchase, create an online account, request a catalog, or sign up for email. Personal information may include your name, address, email address, and credit card number. We collect and use such information to improve your customer experience with us and for marketing purposes, such as:
♦ Process, track and fill your orders.
♦ Helps make the site easier for you to use.
♦ Provide you with relevant information and content.
♦ Market our products and seeds
♦ Inform you of special offers and promotions
♦ Include you in customer surveys
Log files and recordings.
In addition, our website automatically collects certain information. This information may include personal information, the visitor's domain name, Internet Protocol (IP) address, and referring domain. The information is tracked in server logs and recordings, and can be used to troubleshoot problems, keep content relevant, examine traffic trends, and improve the website experience for visitors.
Cookies and Other Technologies.
To enhance your online shopping experience, we may assign your computer one or more Cookies, which are a standard Internet tool used by most websites. A cookie is a small data file that your web browser stores as text files on your computer's hard drive for record-keeping purposes. The "Cookie" itself does not tell us who you are, your email address or anything else personal. For example, we use cookies to understand which web pages are visited, how often they are visited, and to provide you with a more personalized visitor experience.
Cookie deactivation.
Most Internet browsers are initially set to accept cookies. You can set your browser to reject cookies from websites or delete them from your hard drive, but this will cause certain features of our site to not function properly. We have to use cookies to enable you to select products, place them in your online shopping cart or wish list, and then store or purchase those products.
Emails.
Your email address allows us to send you order confirmation and customer service messages as needed.
If you've signed up for our marketing emails and newsletters, we'll also send you helpful growing tips, special offers, customer surveys, and new product updates. We provide instructions on how to unsubscribe in each email.
Policy Changes
From time to time, DMH may need to change our privacy policy in whole or in part. If changes are made, our new privacy policy will be posted on our website (www.desdemihuerto.com). Those changes will become effective on the date published in the notice. The new policy will apply to all current and past users of our website and will supersede any prior policy that may be inconsistent. This policy was updated on April 7, 2023.
Payment Methods
- Credit / Debit Cards
- PAY PAL
- Ath Movil
- Venmo
- Offline Payments